I bought my first Vermont Originals hat at L.L. Bean. Now I order them directly.
Here’s a story that you may have heard. For successive generations, the leadership at L.L. Bean built an increasingly iconic American company. They nurtured a rich ecosystem of dedicated vendors, and sold to their customers top notch products. Then, a few years ago, L.L. Bean changed leadership and direction. I am sure there was a Harvard MBA or Wharton graduate involved somewhere. They decided they could make a lot more profit if they dumped hundreds of their branded vendors, and outsourced to China.
The twist of the story, of course, is that the strategy didn’t work. L.L. Bean instead suffered from massive quality issues, customer loyalty problems, a brain drain as talent both was fired and left, and we now have LLB Signature being hawked by True Prep.
But this is not a post on the avarice and decline of a once great American institution. Or the tendency of so many retailers to ramp up marketing and PR while gutting quality.
Rather, this is a story of the success of well made products.
Because many of the superb vendors that L.L. Bean fired are still around, and still producing great items. And a lot of customers, like myself, who were exposed to great products at L.L. Bean, are now finding and getting their original beloved products directly from the vendors.
Which all takes us to Vermont Originals.
They make, in my opinion, the best winter hats ever. (It makes sense that a company in the Northeast Kingdom of Vermont would know how to handle cold!)
Flap Hats
Of course the hats are made in the U.S. In fact, all hats are made by home knitters in Vermont on home knitting machines (most of whom have learned the craft from family members) .
They use very high quality materials. The 100% wool is skein dyed, and won’t pill. It is even double waxed for smoothness. They also use Malden Mills Fleece for their lining.
And for about $2.00 more, you can custom design your own hat. (Some call Vermont Originals the Michael Dell of hats.) Any design can be combined with any style. You can order them fully lined with fleece, instead of the regular fleece band. You can also order extra large, which is a great for big-headed people like me. Just click here. Choose a base color; choose a design; choose color one; choose color two. Make sure you specify whether you want a flap hat, tassel hat or beanie. And you can then add text if you wish.
With their reasonable prices, it is no wonder that they have a 90% repeat order rate. And it is no surprise that between 500 and 600 colleges and prep schools have Vermont Originals make hats for their campus stores.
Every once and a while you come across a small company that is so inspiring, because it turns out superb products and also does it in an exceptionally ethical way. Vermont Originals is one of those companies.
Tassel Hat

31 comments:
These truly are the best winter hats! Vermont Originals makes a custom hat for my prep school, and you can be sure it's on my wish list this year!
Love these hats. I shouldn't surprised they have one for my alma mater, Williams.
Good job for supporting companies like this.
Good to know about Vermont Originals and sad about LL Bean. My dad is still wearing corduroys and chamois shirts he bought from the company in the 1970s! My favorite winter hat is from Peru, knitted by a friend of baby alpaca, but I would definitely like to try a fleece-lined American made hat, as well. Great gift suggestion, too.
You can get these hats in most NESCAC school bookstores in school colors with the college name, reasonably priced and very popular on campus
I thought I was the only one who was disappointed in LL BEAN. I've tried leaving feedback on items that I have bought through them in recent years and they won't post my feedback, how sad is that?! The quality has just spiraled out of control. My family has been shopping their forever and it's sad to see this great institution head in such a horrible direction. Keep up the "fight" against LL BEAN and chinese made products.
Hoot.
The hats are a great price, and the Christmas stockings are great, too! Thanks for bringing these to my attention.
In a world that continually finds goods that are made in China, I LOVE when you highlight something made right here in the USA. So often you get what you pay for and if it's cheap and made in china, it's probably not very good. I will gladly pay a little more for a very-well made USA made product. These hats are at the top of my gift list. Thanks so much for ALL of your posts. (Love Ella B flat too!) Happy Thanksgiving.
@ACH - I am continually surprised how far their reach is. I'll be looking for photos!
@ClumberKim - We know many fine people who hail from the Purple Valley.
@James - They are always a delight with whom to deal. It reminds me of my interactions with Leather Man/Eliza B.
@TCM - They do make great gifts, and at least we can still get our chamois shirts from L.L. Bean.
@Issy - I am sure you saw the Bowdoin one on their site.
@axejacks - Thank you, and you are definitely not alone. Let's hope they can turn it around before its too late.
@Trip - They won't disappoint! I knew from the first touch they were the real thing.
@Lisa - I echo your sentiment and get very excited when I come across a company that fits your criteria. Happy Thanksgiving to you as well.
Great post, DP, you pretty much nailed what has happened to LLB and others who have been taken down the garden path by private equity types focused solely on investment returns vs. quality and integrity of the brand. Look at what happened to Eddie Bauer, too. Kill the goose, why don't you?
I'm still irritated by what happened to the LLB Camp Moc and bluchers, now mere imitations of their former selves. But that's just the tip of the iceberg of Reggie's list!
Thanks -- RD
WOW!
Before the sun is up, and orange hat with 08540 in black, on the front, on its way. Under $50.
My cup runneth over!
A little off point here for a moment, but does anyone remember LL Bean's german wool mittens they used to sell? OH, how I loved those. They were SO thick and warm. I'm trying to remember the name Dachstein Mitts?
And the Bean's Sailor sweater? with the high collar that you could turn up against your neck when the cold winds blew. It was striped in red or blue.
I really do long for the old products of yesteryear...
These are great. In the first pic
you have on a blue hat and beige/tan coat mimicking the sand/sea/sky--
I see that you can line the hats any way you choose. Warm is how I like my hats as the snow flies.
BarbaraG
I don't know how I came across your blog, but I think it's absolutely fabulous. A real treasure.
I was curious if you've heard of a company called Blueberry Woolens? They made the cutest sweaters with these fun novelty, pewter buttons. I believe they originated in Maine.
Whenever I find a new blog I go back to the very beginning of the blog and follow along to the current post. My absolute favorite post was entitled "gentle hoarding". What a closet! I think I've met my match. What are your favorite khaki chinos?
@RD - Fascinating - I need to learn more about the private equity influence on LLB. And I remember how Beans used to play up in advertising the fact the Camp Mocs were stitched in Maine.
@Wharf Rat - I love it! Very clever.
@axejacks - I had forgotten about that sweater. How much fun would it be to have access to their archives and resurrect all of the great items.
@Barbara - Funny you noticed that. A friend just made a similar observation on the photo in Central Park. It must be subconscious. And the hats are very warm indeed.
axejacks makes a significant point that works its way into many posts, in this fine blog.
Those of us that discovered LLB at its best, still have it bookmarked, and usually check there when looking for anything. However, we usually move on, in disappointment.
Much of the stuff that looks good on their web site usually ends up going back to Freeport.
Not enough of us around to generate the needed revenue, apparently. Those newly to the scene probably look at LLB the way they would J Crew, etc. Just another source of questionable merchandise.
A bit like going back to a class reunion and finding that a hero from days of our youth has turned out badly, over the years. Sad.
I still think that Muffy and two friends of her choosing could turn LLB around in a year. J Crew yesterday announced poor operating results and the plans to go private. If you don't know where you are going, any road will get you there.
From one big-headed person to another,thanks for the great idea. My Christmas shopping is now done.
@Susan - Thank you! Blueberry Woolens similarly uses home knitters, Maine grown wool, etc., and is part of The Maine Made Program.
Funnily enough, my favorite khakis were L.L. Bean Classic Chinos for women, which they discontinued roughly two years ago. I have yet to find a replacement. I am kind of hoping they will bring them back.
@Wharf Rat - I suspect the current team was motivated to optimize targeted short term metrics, presumably "margins" and "average age of customer," while not worrying about trading off long term attributes like customer loyalty in the process (haven't they ever heard of a balanced scorecard?). At the same time there does not seem to a concern for some missing core competencies, that are critical regardless of strategy, such as taste.
Meanwhile (or perhaps as a result), there currently seem to be three factions within LLB. Let's call them: the Abercrombie/hipster wing; the JC Penney/mall/cubicle wing, and the Camping, Hunting & Fishing wing.
In my vision of LLB, there would be a variation of that. I would keep the Camping, Hunting & Fishing wing and replace the other two with: the Classic/Preppy wing (we can head up that one!); and the "values" wing, caring about environmentally focused and locally made products. I also believe there would be a synergistic and robust overlap in this Venn diagram that would appeal to all.
At the risk of getting waaay off track, it is hard to let go of the LLB issue. The subject seems to pervade much of what comes across from your readers, in TDP.
The theory of Occam's Razor always seems to be worth considering... "the simplest explanation is more likely the correct one".
IMO, all they would have to do would be to implement the concept stated in your last paragraph. Not difficult to implement, and easy to explain and sell to a market that is actively seeking your concept.
The market is out there right now, clicking on; Orvis, Filson, Barbour, Vermont Originals, etc looking for what you propose.
What a terrific find--thank you for sharing. I've completed my shopping for my nieces and nephews. It's good to note, too, that they use Polartec fleece from Malden Mills. If you recall the Malden Mills fire way back when, the owner struggled to keep his company in the U.S. and keep his employees employed. He succeeded.
RE LLBean, I once shopped there frequently and loved their "wicked good" slippers. However, after wearing mine to shreds (the front toe region flaps like a clown shoe), I purchased a new pair expecting the same quality. I have been so disappointed in the lack of quality and comfort. Instead of "wicked good" they are "wicked poor" imitations of the original slippers.
Thank you for continually sharing your great finds with us.
Love this post Muffy, it's a new brand for me, and while I am lusting after a Stormy Kromer, this looks like another great possibility.
The company's emphasis on handmade products warms the heart, good for them on staying strong sans the Bean business, that is something I love to hear about US companies.
Sending you a smile,
tp
Exactly how large must one's head be to warrant the extra large size? I fear that DD has inherited her father's big (but incredibly smart) head. The company is closed just now and there is little info on sizing on their website.
Thanks, Michelle
Thanks again Muffy!
I love my hat. It is so warm and comfortable (as it has gotten down to 20 degrees as a high sometimes.) I have already received several compliments.
I hope you had a wonderful holiday season. Thank you for sharing such lovely scenes from your home town and New York. I look forward to more of your blogs...especially summer. Happy New Year!
@mars315
Extra large is large enough for my big noggin and my dreadlocks. I wear them pulled back in a low ponytail and my hat slips right over them. Hope that helps.
Muffy, the website for Vermont Originals seems like it's closed. It would be a shame if they closed their doors. Any idea where they can be purchased?
@Brian, I found a yelp review w/ contact information so I called and their number has been disconnected. :-(
320 Wilkins St
Ste 4
Morrisville, VT 05661
(802) 888-3032
Thanks, Carole. That sounds like bad news. What a shame.
@Brian - Bob's Chalet still has some Vermont Originals in stock. Their web store is open through the summer -- after reading Carol's comment, I stocked up.
According to a news report, Vermont Originals was acquired by Turtle Fur:
http://www.stowetoday.com/stowe_reporter/news/business_news/article_c4cac9a2-dcb2-11e1-94da-001a4bcf887a.html
I can only hope that the product continues to be available at the same level of quality as before.
What are you wearing in this picture?
Thanks, Mehmed.
Here are the Made in USA hats (VT Originals) on the Turtle Fur web site: http://bit.ly/Tpajh6
And if you want to order a minimum of 6 custom VT Originals hats, go here: http://www.vermontoriginals.com/
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